FAQ

Q. What is Helpguru?
A. Helpguru is a new-age venture backed by seasoned entrepreneurs having over 23 years of business experience and duly supported by highly experienced management team. Helpguru offers marketplace to entrepreneurs and service providers to provide their services and also sell their products to customers.

Q. Why Helpguru platform is needed?
A. To provide a platform to those who are looking to grow their business rapidly and have sufficient trained man power and good network but due to lack of adequate market opportunities, inability to take risks and lack of financial strength they are unable to grow their business to their satisfaction.

Q. What all services are currently provided by Helpguru?
A. We provide services under various categories like housekeeping, plumbing, carpentry, electrical, health and wellness, house party, security and surveillance, computer hardware and software, etc. Please visit our website www.helpguru.com for detail of our services.

Q. Which all cities Helpguru services are operational at present?
A. At present we provide services in Mumbai, Delhi, Noida, Greater Noida, Ghaziabad, Faridabad and Gurgaon. We keep on adding more and more cities from time to time. Please visit our website www.helpguru.com for recent update on the location.

Q. What are your hours of operations?
A. Currently we provide services from 9 am till 7 pm on working days.

Q. How can I access Helpguru?
A. You can access Helpguru either by logging into to our website www.helpguru.com or by calling our phone number 9312249648 , 9599588230.

Q. How do I make a booking for service?
A. For booking services either you can call our phone number 9312249648 , 9599588230 or log into our website www.helpguru.com

Q. How do I edit, reschedule or cancel my booking?
A. You can edit, reschedule or cancel your booking by calling our phone number 9312249648 , 9599588230. Cancellation will be done with certain conditions. Please refer to “Terms and Conditions” in our website for the same.

Q. How does Helpguru price and invoice customers?
A. At the time of booking a service fee will be charged upfront which will be adjusted against the actual service charges for the work. In case actual service charges is lower than the service fee, such service fee will be the minimum charges for the work done.

Q. How do I make payment for availed services from Helpguru platform?
A. You can make payment by credit/debit card, net banking , Paytm Wallet or cash. Cash payment shall be made by customers only against valid, signed and pre-printed numbered receipt of Helpguru. We advise customers to call our phone numbers 9312249648 , 9599588230 in case they are making cash payment.

Q. How does a customer claim refund in case of cancellation or non-provisioning of service?
A. All refund will be subject to “Terms & Conditions” as given in our website www.helpguru.com. You can claim “eligible refund” by calling our phone number 9312249648 , 9599588230. All eligible refund will be made thru same mode in which payment has been made.

Q. Are Helpguru professionals are checked for their background and criminal records?
A. Yes, all Helpguru professionals are checked for their background and criminal records.

Q. How do I trust professionals for their service quality and accountability of work?
A. We send trained professional to carry out the work. In case you are not satisfied with the work, we will refund the service fee.

Q. Does Helpguru professionals bring their own products/supplies?
A. No. Helpguru professionals do not bring own products/supplies. However, they will facilitate to buy the same on your behalf, if you need the same. In case of very few select turnkey work/services they may bring products/supplies as per your requirement which will be discussed and disclosed upfront.

Q. How does a customer report in case of no show or late arrival of service staff?
A. In case of no show or late arrival you need to call our phone number 9312249648 , 9599588230.

Q. How does a customer connect with Helpguru in case of any support or feedback?
A. In case of any suggestion or feedback please write mail to us at feedback@helpguru.com. In case of booking of any service or support please write mail to us at care@helpguru.com or call our phone number 9312249648 , 9599588230.