1. For Electrician, RO Repair, Gyser Service visit charges Rs.300/- and Carpenter, Plumbing services visit charges Rs.750/- will be applicable in Delhi NCR only Final estimate will be given at the time of visit.
2. Helpguru works only against Service Request Number (SRN) ID generated through our system at the time of booking of services by the customers.
3. Please do not entertain any request from the service provider/serviceman or encourage them to provide services directly to customers without registering call with Helpguru. In case you do so, Helpguru will not take any responsibility and/or liability for such services or loss, if any caused to the customers.
4. Please do not make any cash payment to service provider or serviceman unless a) you have informed the same to Helpguru in advance at its phone number 9312249648 and taken its approval for such cash payment, and b) duly signed pre-numbered receipt of B2C Customer Service Private Limited is issued for such cash payment.
5. Helpguru does not accept cash payment over Rs 10,000 under any circumstances. All payment over Rs10,000 will be made thru our online payment gateway or credit card swipe machine or crossed account payee cheque in favour of B2C Customer Service Private Limited.
6. Helpguru Customer Care team will call you repeatedly to monitor and ensure safe and secure services to your satisfaction.
7. The Customer should satisfy himself with repairs done, performance of the product before making payment.
8. Defective Parts for which amount has been paid should be retained by the customer.
9. GST will be charged extra, as applicable from time to time.
10. B2C providing a marketplace to entrepreneurs, other sellers and service providers to display and sell their products and/or services to consumers registered on the web site www.helpguru.com; Hence B2C shall not be liable for any loss or damages arising out of conduct of the Service Provider or its Service Staffs.
11. No claim will be entertained in any circumstances unless SRN ID generated at helpguru.com via online by the end customers.
12. Subject to Delhi jurisdiction.